"WestEd's Playbook for Better & Smarter ITSM/ESM"

#1703116: "WestEd's Playbook for Better & Smarter ITSM/ESM"

Description:	Is your organization struggling to deliver faster, better services across IT and beyond? Join us for an exclusive session with WestEd IT leaders Kierstin McDowell and Larry Rosenberg as they share how they’ve transformed their IT Service and Enterprise Service Management (ESM) processes. Hosted by Industry Analyst, Bill Kleyman, this webinar will provide practical insights and actionable strategies you can apply in your own organization, including: Using automation to boost efficiency and reduce bottlenecks Expanding beyond IT to break down silos and enable cross-team cooperation. Leveraging no-code technology for a faster, more flexible solution Overcoming common challenges with lessons learned from WestEd’s real-world experience Don’t miss this opportunity to hear firsthand how WestEd is driving operational excellence and empowering teams through modern IT and service management strategies. Speakers: Bill Kleyman, CEO & Co-Founder, Apolo.us \| Industry Analyst Bill Kleyman is an award-winning data center, cloud, and digital infrastructure trailblazer and leader with a 20-year career at the forefront of technology. Ranked globally by Onalytica as one of the leading executives in cloud computing and data security, Bill is focused on advising organizations, training young talent, and educating global audiences around AI, machine learning, sustainable data center design, colocation architecture, cybersecurity, DevOps, and more. Today, Bill is the CEO of Apolo, an AI platform and infrastructure company. He is the Chair of the Education Committee at Infrastructure Masons, Board Advisor for Nomad Futurists, and the AFCOM Data Center World Program Chair. He enjoys writing, blogging, and educating colleagues about everything related to technology. His work can be seen within thousands of articles, blogs, white papers, journals, and more. His published and referenced work can be found on WindowsITPro, Data Center Frontier, Data Center Knowledge, InformationWeek, NetworkComputing, AFCOM, TechTarget, DarkReading, Forbes, CBS Interactive, Slashdot, and others. Larry Rosenberg, Senior Manager Infrastructure, WestEd Larry Rosenberg has been in Higher Education for over 21 years, including Northern Illinois University as an IT Coordinator, George Washington University as a Senior IT Associate, and Clackamas Community College as the Director of IT. He is currently the Infrastructure Senior Manager at WestEd. Kierstin McDowell, IT Vendor Management & Workflow Specialist, WestEd Kierstin McDowell is a dedicated system administrator with over 15 years in higher education and 4 years in non-profit work. Her vast experience includes vendor management, procurement in trade industries as well as following federal, state, grant, and educational procurement guidelines. Prior to joining WestEd, she was a project and procurement specialist at Clackamas Community College and was recognized by vendors and senior administration for cultivating great working relationships, responsiveness, and out-of-the-box thinking. Kierstin has worked in scheduling and logistics, ran the apprenticeship programs, administered a federal grant, worked in CTE programs, information technology services and was the project manager of multiple college wide projects. She has 8 years experience implementing and administering TeamDynamix systems for higher education and the non-profit realm.
More info:	https://iw-resources.informationweek.com/free/w_tean435/

Description:

Is your organization struggling to deliver faster, better services across IT and beyond? Join us for an exclusive session with WestEd IT leaders Kierstin McDowell and Larry Rosenberg as they share how they’ve transformed their IT Service and Enterprise Service Management (ESM) processes.

Hosted by Industry Analyst, Bill Kleyman, this webinar will provide practical insights and actionable strategies you can apply in your own organization, including:

Using automation to boost efficiency and reduce bottlenecks
Expanding beyond IT to break down silos and enable cross-team cooperation.
Leveraging no-code technology for a faster, more flexible solution
Overcoming common challenges with lessons learned from WestEd’s real-world experience
Don’t miss this opportunity to hear firsthand how WestEd is driving operational excellence and empowering teams through modern IT and service management strategies.
Speakers:
Bill Kleyman, CEO & Co-Founder, Apolo.us | Industry Analyst
Bill Kleyman is an award-winning data center, cloud, and digital infrastructure trailblazer and leader with a 20-year career at the forefront of technology. Ranked globally by Onalytica as one of the leading executives in cloud computing and data security, Bill is focused on advising organizations, training young talent, and educating global audiences around AI, machine learning, sustainable data center design, colocation architecture, cybersecurity, DevOps, and more. Today, Bill is the CEO of Apolo, an AI platform and infrastructure company. He is the Chair of the Education Committee at Infrastructure Masons, Board Advisor for Nomad Futurists, and the AFCOM Data Center World Program Chair.

He enjoys writing, blogging, and educating colleagues about everything related to technology. His work can be seen within thousands of articles, blogs, white papers, journals, and more. His published and referenced work can be found on WindowsITPro, Data Center Frontier, Data Center Knowledge, InformationWeek, NetworkComputing, AFCOM, TechTarget, DarkReading, Forbes, CBS Interactive, Slashdot, and others.

Larry Rosenberg, Senior Manager Infrastructure, WestEd
Larry Rosenberg has been in Higher Education for over 21 years, including Northern Illinois University as an IT Coordinator, George Washington University as a Senior IT Associate, and Clackamas Community College as the Director of IT. He is currently the Infrastructure Senior Manager at WestEd.

Kierstin McDowell, IT Vendor Management & Workflow Specialist, WestEd
Kierstin McDowell is a dedicated system administrator with over 15 years in higher education and 4 years in non-profit work. Her vast experience includes vendor management, procurement in trade industries as well as following federal, state, grant, and educational procurement guidelines. Prior to joining WestEd, she was a project and procurement specialist at Clackamas Community College and was recognized by vendors and senior administration for cultivating great working relationships, responsiveness, and out-of-the-box thinking. Kierstin has worked in scheduling and logistics, ran the apprenticeship programs, administered a federal grant, worked in CTE programs, information technology services and was the project manager of multiple college wide projects. She has 8 years experience implementing and administering TeamDynamix systems for higher education and the non-profit realm.

More info:

https://iw-resources.informationweek.com/free/w_tean435/

Date added	Sept. 17, 2025, 12:15 a.m.
Source	informationweek.
Subjects	PodCasts / Webcast / Webinar / eSummit / Virtual Event etc. Security Management/Strategic Security/ROI/ROSI - CISO and Higher Level
Venue	Oct. 9, 2025, midnight - Oct. 9, 2025, midnight